Refund policy

Termwise sells digital downloads (PDF files). Nothing is posted to you.

14-day refunds: If you're not happy with your purchase for any reason, email us at termwise.shop@gmail.com within 14 days of buying and we'll refund you in full. Please include your order number.

Problems with your file: If your download link doesn't work, the file won't open, or something is wrong with it, email us and we'll send you a working copy or give you a full refund, whichever you prefer.

Refunds go back to the payment method you used, usually within 5 to 10 working days.

This policy does not affect your statutory rights under UK consumer law.